Return and Refund Policy
Key Information:
- Return window: 30 days from the date of receipt
- Item condition: Must be new, unused, unworn, with tags attached, and in original packaging
- Refund processing time: Up to 10 days after the return is received and inspected
- Restocking fee: None
- Return shipping costs: Customer is responsible; cost varies by location
- Exchanges: Accepted
- This policy is subject to our Terms of Service.
Return Process
To start the return process, simply send us an email at sales@henrydurden.com and we will send you all additional information. You can return items within 30 days from the date you received the order without any reason, after that, we won't accept returns anymore. Make sure that the items are still unused and in their original packaging and with all the tags attached. Send them to us using a reliable courier, so that they won't get damaged or lost on the way. Keep in mind that you are responsible to cover the return shipping costs.
Refunds
After we receive your return, we will inspect it and let you know via email. You will be refunded the original amount to the same payment method you used to pay for your order. Please be patient, as this refund process might take up to 10 days. Good news - we don't charge any restocking fees.
Exchanges
We are happy to facilitate exchanges. Just send an email at sales@henrydurden.com and we will guide you through the process. Bear in mind that same rules apply for exchanges as for returns.
Order Cancellation
If you wish to cancel your order, please contact us immediately at sales@henrydurden.com. Orders already processed or shipped cannot be canceled, and a return would need to be initiated instead.
Damaged or Wrong Items
Whilst we do our best, sometimes you may receive a damaged or wrong items. We sincerely apologize for it, but we are not perfect. Just send us an email at sales@henrydurden.com and we will sort it out for you.
Contact:
Email: sales@henrydurden.com
Phone Number: +13072151721
Support Hours:
Monday - Friday
9 AM - 5 PM PST